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Missing “Einstein Recommendations Available” Link in the Einstein Case Classification Component

게시 일자: Apr 23, 2024
상세 설명
Einstein case classification component with recommendations
image (2).png​​​​​​

 
솔루션
Troubleshooting Steps:
  • Check your agents have Field Level Security for the selected fields.
  • Check the fields are added to the page layout in the recommendation component. Learn More
  • Verify “Automate Value” is enabled.
Note: The recommendation is set on case insert, so the recommendation link doesn’t appear. Learn More
  • If segments are defined for the model, the recommendation link only appears for Cases that match the segment criteria.
  • Check you have at least 400 closed cases in the last 6 months that match the model’s segment criteria.
  • Check the CRUD access on the AIRecordInsight entity, and agents have read access.
If the issue still exists after following all the above steps, please reach out to salesforce support.
Knowledge 기사 번호

000390084

 
로드 중
Salesforce Help | Article