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Sales Engagement license does not match number of users with its Permission Set

Дата публикации: Apr 2, 2026
Описание

When using Sales Engagement Cadences, a license is required, and the user must be assigned the appropriate permission set.

When a user is added to the Sales Engagement permission set, the related permission set license assignment is added to the user record automatically. However, once this is removed, the Permission Set license assignment is not being removed automatically. This needs to be done manually.

That is why system administrator may encounter also an error that states: 

"All Sales Engagement permission set licenses are in use. For more licenses, contact your salesforce.com representative."

The total used licenses will also not show the correct number of usage for your Sales Engagement licenses to the total number of your users assigned to the permission set. 

The system administrator or the user needs to locate the user record and remove the permission set license assignment from that user's related list. 

Решение


If some users were already removed even before and the system admin is unable to track the list of those users that were previously removed, they can run a query using Developer Console: 
 

a. First, run a query to find the desired ID of the permission Set license:

 

SELECT DeveloperName,Id FROM PermissionSetLicense


b. Look for the High Velocity Sales License Developer Name = "HighVelocitySalesPsl"

c. Once they have the ID of the Permission Set license, run a query for the list of the Assignee's assigned to the High Velocity Permission Set license:

 

SELECT AssigneeId,Id FROM PermissionSetLicenseAssign WHERE PermissionSetLicenseId = '{enter here the ID of the 'HighVelocitySalesPsl' you've ran from step a}'


It should show the correct total number of the users assigned to the permission set license. Browse to each of the user's user record and remove the permission set license assignment from them.


 

Дополнительные ресурсы

Assign a Permission Set License to a User

Set Up Sales Engagement

Номер статьи базы знаний

000390162

 
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Salesforce Help | Article