Allow List Countries for Outbound Calls in Salesforce Voice Amazon Connect

This article provides information on allowing countries for outbound calls in Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect.  Steps are included to gather the required information, initiate a case with AWS/Support (as per your telephony model), and enable outbound calling functionality for specific countries.

Note: If you are using the telephony model "Salesforce Voice with Partner Telephony using Amazon Connect", please log a ticket directly with AWS Support through your AWS account.  If you are using the telephony model "Salesforce Voice using Amazon Connect", reach out to Salesforce Support that can log a request with AWS on your behalf.

Pre-requisites: 

1. Check the AWS Doc "Countries that call centers using Amazon Connect can call by default" to verify if the desired country is allowed by-default for outbound calling from your Amazon Connect instance region
2. List down the Name/Dialling-Code of country that needs outbound allow list (like 'Spain' & '+34')
3. List down the full ARN of your Amazon Connect Instance from the AWS account (format shall be like this: "arn:aws:connect:{region_alias}:{aws_account_number}:instance/{amazon_connect_id}")