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Data Sync Save Button Is Greyed Out in CRM Analytics

Veröffentlichungsdatum: Jun 29, 2026
Beschreibung

In CRM Analytics, when adding or removing fields from a connected object in Data Sync, the Save button may appear greyed out and unresponsive. This occurs when one or more connected fields contain invalid configurations that exceed platform limits.
The most common causes are:

  • A connected Dimension or Text field exceeds 32,000 characters (the maximum field length allowed by CRM Analytics Data Sync)
  • A Numeric field exceeds the defined precision limit (maximum 18 decimal places)

Common field types that may trigger this issue:

  • Long Text Area and Rich Text Area fields — default length is 32,768 characters, which exceeds the 32,000 character limit
  • External connector fields with Varchar type — if the Varchar field type exceeds 32,000 characters
  • Numeric fields — if precision exceeds 18 or what is defined for the dataset

When any connected field is invalid, CRM Analytics prevents saving the entire connected object until the issue is corrected.

Lösung

To restore the ability to save the connected object in Data Sync, identify and correct all invalid fields.

Step 1 — Identify Invalid Fields

  1. Open Analytics Studio and navigate to Data Manager.
  2. Select Connect, then select the affected connected object.
  3. If adding new fields, select the fields and click Continue.
  4. Scroll to the right in the field list and look for a triangle warning icon next to any field name — this indicates an invalid field.
  5. Select the flagged field and click the pencil icon to view its attributes.
  6. If the Field Type is Text, confirm that the Precision value does not exceed 32,000.

Step 2 — Resolve Invalid Fields

Once invalid fields are identified, choose one of the following resolution options:


Option A — Remove the Field from Data Sync


If the field is not used in any CRM Analytics asset (Recipe, Dataflow, Dashboard, or Lens), remove it from Data Sync. Navigate to the connected object in Data Manager, uncheck the invalid field, and save.
If the field is referenced in a Recipe or Dataflow, it must first be removed from those assets before it can be removed from Data Sync. See Add and Remove Local Salesforce Objects and Fields from Data Sync.


Option B — Change the Field Precision (Method 1: Data Sync Preview)


If the Precision field is editable in the Data Sync Preview Source window:
Data Manager > Connect > Object > Continue > Select the field > Click the pencil icon > Enter 32000 in the Precision field > Save.


Option C — Change the Field Precision (Method 2: Dataflow sfdcDigest Node)


If the precision cannot be edited directly in Data Sync, use a Dataflow sfdcDigest node as a workaround:

  1. Navigate to Data Manager > Dataflows & Recipes > Default Salesforce Dataflow.
  2. Add a sfdcDigest node, search for and select the affected object.
  3. Select the problematic field, click the edit icon, and set the Precision to 32,000.
  4. Save and close the dataflow (do not run it).
  5. Return to Data Sync and attempt to Save the connected object.
  6. After saving successfully, delete the sfdcDigest node you added from the dataflow to keep it clean.
Zusätzliche Ressourcen
Nummer des Knowledge-Artikels

000390253

 
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Salesforce Help | Article