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Receive multiple identity verification emails at initial login attempt or when resetting password

Publish Date: Nov 22, 2023
Description

Customers report receiving multiple identity verification emails at initial login attempt or when resetting password,

Resolution

Check the email content link to see if they have an extra URL prefix:
https://urldefense.proofpoint.com/v2/url?u=  

As a security feature, the Proofpoint URL Defender has included this prefix. The customer may either add the salesforce.com domain to the allow exception list in the Proofpoint URL Defender Configure option or engage directly with Proofpoint support.

Knowledge Article Number

000390294

 
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Salesforce Help | Article