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Receive multiple identity verification emails at initial login attempt or when resetting password

게시 일자: Nov 22, 2023
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Customers report receiving multiple identity verification emails at initial login attempt or when resetting password,

솔루션

Check the email content link to see if they have an extra URL prefix:
https://urldefense.proofpoint.com/v2/url?u=  

As a security feature, the Proofpoint URL Defender has included this prefix. The customer may either add the salesforce.com domain to the allow exception list in the Proofpoint URL Defender Configure option or engage directly with Proofpoint support.

Knowledge 기사 번호

000390294

 
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Salesforce Help | Article