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Unable to Create a Salesforce Support Case on a Developer Edition Organization

Udgivelsesdato: Apr 22, 2026
Beskrivelse

Developer Edition organizations are free development and testing environments provided by Salesforce. Because these orgs are designed for learning and app development rather than production use, support case creation through the Help portal is not available.

Support case creation is limited to the following editions with a Trial or Active status:

  • Contact Manager
  • Essentials
  • Group
  • Professional
  • Enterprise
  • Performance
  • Unlimited

How to Get Support:

Contact Salesforce Support directly by phone

Prerequisites:

Review the available Salesforce Support contact options before reaching out to confirm the best channel for your request.

Løsning

Contacting Support for a Developer Edition Organization:

Although support case creation is not available through the Help portal for Developer Edition organizations, you can still reach Salesforce Support by phone. Please check your available contact options here to find the phone number for your region.

Post-Contact Steps:

Once connected with Support, have the following ready to help expedite your request:

  • Your Developer Edition org ID
  • A description of the issue or question you need assistance with
Vidensartikelnummer

000390297

 
Indlæser
Salesforce Help | Article