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Unable to Create a Salesforce Support Case on a Developer Edition Organization

게시 일자: Apr 22, 2026
상세 설명

Developer Edition organizations are free development and testing environments provided by Salesforce. Because these orgs are designed for learning and app development rather than production use, support case creation through the Help portal is not available.

Support case creation is limited to the following editions with a Trial or Active status:

  • Contact Manager
  • Essentials
  • Group
  • Professional
  • Enterprise
  • Performance
  • Unlimited

How to Get Support:

Contact Salesforce Support directly by phone

Prerequisites:

Review the available Salesforce Support contact options before reaching out to confirm the best channel for your request.

솔루션

Contacting Support for a Developer Edition Organization:

Although support case creation is not available through the Help portal for Developer Edition organizations, you can still reach Salesforce Support by phone. Please check your available contact options here to find the phone number for your region.

Post-Contact Steps:

Once connected with Support, have the following ready to help expedite your request:

  • Your Developer Edition org ID
  • A description of the issue or question you need assistance with
Knowledge 기사 번호

000390297

 
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Salesforce Help | Article