How to Add the Related Cases List to Lightning Knowledge Articles in Salesforce

To add the related Cases list to Knowledge Articles, you must first enable a setting in Knowledge Settings, then add the related list to the desired page layout.

Step 1: Enable Cases in Knowledge Settings

1. Go to Setup.
2. In the Quick Find box, enter Knowledge Settings and select it.
3. In the Case Settings section, select the checkbox: "Enable list of cases linked to an article."
4. Click Save.

Step 2: Add the Cases Related List to the Page Layout

1. Go to Setup > Object Manager > Knowledge.
2. Select Page Layouts.
3. Click Edit on the desired Knowledge Article page layout.
4. From the related lists section, drag the Cases related list onto the layout.
5. Click Save.

The Cases related list will now be visible on Lightning Knowledge Article records.

Known Limitation: Case Related List Sorting Above 2,000 Records

If a Knowledge Article has more than 2,000 linked cases, sorting the related list will only apply to the first 2,000 records returned. The sort does not apply to the full set of linked cases — this is a platform limitation of the case-related list on the Knowledge object.
To view all cases linked to an article in the correct sort order, create a Salesforce report filtering by the Knowledge Article ID.