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Salesforce Microsoft Teams Integration Login Error: "[object ProgressEvent] at XMLHttpRequest.g.onerror" — Session Lock IP Setting

Veröffentlichungsdatum: Jul 1, 2026
Beschreibung

After enabling the Salesforce Microsoft Teams Integration, users who attempt to log in to the Salesforce application inside Microsoft Teams receive the following error

Share these details with your Salesforce admin. Error: [object ProgressEvent] at XMLHttpRequest.g.onerror (https://us-01.scrt.sfdc.sh/teams/v1/assets/build/lib/lightning/lightning.out.delegate.af013eddb21046ac1a9550c5ef393ed0.js:1:645)

Root Cause: This error is caused by the "Lock sessions to the IP address from which they originated" setting in Salesforce Session Settings. When this setting is enabled, the Salesforce session is locked to a specific IP address. The Microsoft Teams application accesses Salesforce from a different IP context, causing the session validation to fail and producing this error.

See also:
Enable Salesforce Microsoft Teams Integration

 

Lösung

Steps to Resolve the [object ProgressEvent] Error in Salesforce Microsoft Teams Integration

To resolve this error, disable the "Lock sessions to the IP address from which they originated" setting in Salesforce Session Settings.

  1. Log in to Salesforce Lightning Experience.
  2. Click on Setup.
  3. In the Quick Find box, enter Session Settings.
  4. Locate and deselect Lock sessions to the IP address from which they originated.
  5. Scroll to the bottom of the page and click Save.
  6. Open Microsoft Teams and click Add App.
  7. Select Salesforce.
  8. Log in to Salesforce inside the Microsoft Teams app.
Nummer des Knowledge-Artikels

000390469

 
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Salesforce Help | Article