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Edit as draft action visibility issue in knowledge layout

Veröffentlichungsdatum: Oct 13, 2022
Beschreibung
Pre-requisite: To view the knowledge settings in setup, make sure the logged in user has Knowledge User checkbox checked.

Steps to reproduce the issue: 

1. Go to setup-> Knowledge Settings -> Enable Salesforce Knowledge
2. Now go to knowledge object layout, Object Manager -> Knowledge -> Knowledge Layout
3. Search for Edit As Draft action in layout from Mobile & Lightning Actions
4. You will not see the Edit As Draft action

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Lösung
Edit As draft action is only visible if Enable Lightning Knowledge is checked from Knowledge Settings from Setup

Setup-> Knowledge Settings -> Enable Lightning Knowledge 

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Now the Edit As Draft button would be visible in both classic and lightning experience Knowledge Layout

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Nummer des Knowledge-Artikels

000390483

 
Laden
Salesforce Help | Article