Loading

Partner Community: Login, Registration and Troubleshooting Guide

Дата публикации: Apr 15, 2026
Описание

Audience: ISV Partners, Consulting Partners, Cloud Resellers, MSP.

A complete guide to the Salesforce Partner Community, including registration steps, account setup, Trailblazer Account creation, and troubleshooting login issues such as password resets, invitation acceptance, and org status errors.

Решение

What is the Salesforce Partner Community?

The Salesforce Partner Community is a portal built and maintained specifically for Salesforce partners. It’s where our partners manage their business, learn best practices, and engage with Salesforce employees in a secure environment. Speaking of secure, note that most of the Partner Community is gated, which means you need to sign up or have access approved by your company’s admin to log in.

Before logging in, the homepage highlights the Salesforce Partner Programs, provides clarity around the process of becoming a partner, links to key resources, and more!

Once inside, the Partner Community is full of resources for learning how to make the most of your partnership with Salesforce. You can find useful articles, webinars, and events that give you ideas for your business. You can also get to know other Salesforce partners and Salesforce employees who work with partners.

 

 

Registering for the Partner Community

 

How do I register for the Partner Community as a new partner? / How do I sign up? 

  1. Go to partners.salesforce.com

  2. Click Become a Salesforce Partner.

  3. Click Log In with my Salesforce Account.

    • If you don’t have a Salesforce account, see How do I get a Salesforce Username? below.

  4. On the next screen, Let’s set up your free Trailblazer account., click the Salesforce button and enter the credentials you use to access your company’s Salesforce org.

  5. If your company uses Single Sign-On, click the Use Custom Domain button below the username and password to enter your SSO domain (e.g., companyxyz.my.salesforce.com).

  6. Enter the verification code and allow access.

  7. Salesforce Partner Community will integrate your existing account details. Once complete, click Join the Partner Program.

  8. You will be prompted to enter your company information, review and accept the Salesforce Partner Program Agreement (SPPA), review and accept the Compliance Certification, and submit your partner application. 

    • Ensure you enter your full legal entity name, including your corporate identifier.

  9. Once your application has been submitted and approved, you’ll receive an email notification with the next steps to continue your partner enrollment journey. 


How do I get a Salesforce username to register for Partner Community as a new partner?

Partners who do not have a Salesforce account must create a username by following the steps below:

  1. Go to partners.salesforce.com and click Become a Salesforce Partner.

  2. On the next screen, click Get a Salesforce User Name.

  3. Fill out the form with your company email and click Create Username.

    • A confirmation window will appear saying that your user name (email address) is good to go. Move to the next step. You will return to this window shortly.

  4. Check your email to verify your account (check spam; it may take up to 30 min).

  5. Click Verify Account to create your permanent password.

  6. Return to Partner Signup to login with your new credentials. Navigate to it by using the Continue to Partner Signup button or go to partners.salesforce.com and click Become a Salesforce Partner.

  7. Click Salesforce and follow the prompts to enter your newly created username and password, and set up your Trailblazer Account. 

  8. You will be prompted to enter your company information, review and accept the Salesforce Partner Program Agreement (SPPA), review and accept the Compliance Certification, and submit your partner application. 

    • Ensure you enter your full legal entity name, including your corporate identifier.

  9. Once your application has been submitted and approved, you’ll receive an email notification with the next steps to continue your partner enrollment journey. 

Check out this 5-minute video to see the login in action!

 

How do I accept my Partner Community Invitation? (New Users in Existing Partner Orgs)

Note: You must complete the partner invitation process within 12 hours of receiving the invitation email.

  1. Use an incognito window to avoid conflicting Salesforce sessions.

  2. Copy-paste the invite link instead of clicking it directly.

  3. Ensure the invite email matches the email on your Salesforce user account.

    • If the emails do not match, ask your admin to resend the invite to your correct email.

  4. If you still have any issues accepting the invite, or it has expired:

    • An admin should log into Partner Community > Manage Users tab > Invite New User, to send you a fresh invitation.

  5. Following the steps above using a new invitation usually resolves the issue.


How do I create a Trailblazer Account?

If you don’t have a Trailblazer account, you will be prompted to create one. To get started, follow the steps below:

  1. Open an incognito window, go to partners.salesforce.com and click Log In.

    • If you have an existing Trailblazer session open that is not the Partner Community, the system will ‘grab’ the wrong session. By using incognito, you’ll avoid this issue.

  2. On the Trailblazer login page, click Signup below the Log In button.

  3. Click the Salesforce button.

  4. Enter the same Salesforce partner credentials. If your company uses Custom Domain, click the Custom Domain button below the Username and Password to enter it.

  5. Click Done.

  6. You will be directed to the Partner Community homepage.

  • Consulting Partners may still see their DDQ pending as this process can take months to complete.

Watch 00:00-00:53 of this video to see a demo on how to create your Trailblazer Account.


How do I link my partner Salesforce account to my Trailblazer profile?

If you already have a Trailblazer account, ensure your Salesforce partner account is added to your profile. To add the account and access Partner Community, follow these steps:

  1. Go to your Trailblazer Profile.

  2. Click your avatar in the upper right and select Settings.

  3. Click Connected Accounts on the left side of the page and scroll down to your connected Salesforce Accounts and click Connect an Account.

  4. On the login screen, enter your Salesforce partner company credentials and click Log In.

    • If your company does NOT use SSO, enter the username and password associated with your Company Partner Salesforce credentials.

    • If your company uses SSO (Single Sign-On), click the Use Custom Domain link below the log in fields. Enter the domain your company uses for Salesforce SSO. You will be returned to the login screen with an SSO login option enabled.

  5. You will be taken back to your Trailblazer profile and should now see your Salesforce Partner Account under the Connected Salesforce Accounts section.

    • Note: When connecting your corporate account, you will be asked to verify your email. Trailblazer could potentially pick up other Salesforce accounts (dev orgs, for example) to be merged into your single Trailblazer profile.

Common Issues & Solutions

 

Why am I seeing a Limited View message on the Partner Community?

A common login issue is seeing the Limited View on the Partner Community because the provided credentials do not match a valid partner account. We created the Org Picker to help alleviate this issue. Important Note: Provisional or prospective partners must complete the partner signup process before accessing the full view of the Partner Community.

If you are directed to the Limited View of the Partner Community:

  • You will see an Org Picker providing a list of valid partner business org(s) associated with your Salesforce Trailblazer Account. From there, you can select the correct partner business org and log into Partner Community.

  • If you don’t see the correct org, select the “Manage Orgs” button and manually link your partner business org via your Trailblazer Account Settings. 

Check out the 2 minute Org Picker demo!

Org Picker FAQs

  1. How will I know which org to choose in the Org Picker in the Partner Community?

    • The Org Picker will only show Partner Business Orgs, not all Salesforce orgs you have access to. Choose the org associated with your partner account - this is usually your work email.

  2. What is a Partner Business Org (PBO) in the Partner Community?

    • The Partner Business Org (PBO) is the Salesforce org your company uses to access Salesforce as a partner. The credentials for this org are usually your company email and the password used to access your company Salesforce instance.

  3. Can I set a default org in the Org Picker in the Partner Community?

    • No, the Org Picker does not support setting a default org. It only appears when a user enters incorrect credentials that do not correspond to a partner account. You'll still need to enter the correct details on the separate login page.

  4. Can I use the same browser to log in to the Partner Community and other Salesforce orgs?

    • No. Because the Partner Community must authenticate your login as a partner, logins must remain separate. It's recommended to use different browsers or private/incognito mode for separate sessions.

  5. What should I do if I don’t know the login information for my Partner Business Org (PBO)?

    • If you are not a partner, click Become a Partner on the login page and follow the prompts.

    • If you are a partner, contact your Salesforce Admin and request your Partner Business Org login credentials.


Why am I stuck in a login loop?

Clear browser cache/cookies, try an incognito window, or switch browsers.


Why am I getting the error “Oops! Looks like you don’t have access to this page!”?

Try these troubleshooting steps:

  1. Open an incognito browser window.

  2. Log in to your org as you normally would.

  3. Then open https://partners.salesforce.com in a new tab.

  4. Click "Become a Salesforce Partner".

  5. On the next screen, click "Log In with my Salesforce Account".

  6. On the next screen, “Let’s set up your free Trailblazer account.”, click the “Salesforce” button and enter your Salesforce credentials used to access your company’s org. 

    • Note: if you have a custom domain and/or SSO set up, click "Use Custom Domain" and add your domain header; this should return you to the login screen with the custom domain added for you. If you have SSO set up, you should now see an SSO login option.

  7. When your login is accepted, click "Allow" when prompted.

  8. You will be directed to the Partner Community homepage.

Check the Partner Community User Manual for more details.

If the above steps don't work, try the steps below:

  1. Go to Trailblazer (https://digital.salesforce.com/login).

  2. Click the "Salesforce" button. Do not use the Email field when logging in, as it might grab the wrong session.

  3. Enter your partner credentials and do not close the browser. 

  4. Once you have successfully logged in, open a new tab and go to Partner Community (https://partners.salesforce.com). Copy and paste the URL link into the new tab.

  5. Click the login underneath the Trailhead banner.

  6. This will redirect you to the Partner Community homepage.


What does the “We couldn’t find you” error mean when creating a Trailblazer profile?

This means that you do not have a Trailblazer account yet. To resolve it:

  1. Select the “Sign Up using Salesforce” option.

  2. Complete the Trailblazer profile setup with accurate information.

  3. Connect your company’s Salesforce Partner account during this step.


What should I do if my company uses Single Sign-On (SSO) and my login fails?

  1. On the login page, click “Use Custom Domain”.

  2. Enter your SSO domain (e.g., companyxyz.my.salesforce.com) and click Continue.

  3. This will enable SSO login.

  4. Enter your company credentials to access the Partner Community.

Frequently Asked Questions

 

How do I reset my Partner Community Password?

  1. Go to the Partner Community login page: https://partners.salesforce.com/

  2. Click Log In.

  3. Under Trailblazer account, click Log in again.

  4. Click Forgot Your Password? below the login button.

  5. Enter your username associated with your Partner Community account.

  6. Click Continue.

  7. Check your email inbox for a password reset link from Salesforce.

  8. Click the link and follow the prompts to create a new password. The link expires within 24 hours of when you requested the password reset.


What if I don’t receive the email to reset my password?

  1. Check your Spam/Junk folder: Sometimes automated emails can be mistakenly filtered there.

  2. Promotions/Other Tabs (for Gmail users): Check if the email landed in Gmail's Promotions or other inbox categories.

  3. Firewall or Security Settings: Ensure that your network or company firewall isn’t blocking Salesforce emails. Your IT team might need to whitelist Salesforce’s sending IPs or domains.

  4. Inactive or Suspended Salesforce org: Check if your account is linked to an inactive or suspended Salesforce org (check Access to Organizations with 'Expired,' 'Hold' and 'Locked' Status for more details).

  5. Email Filters or Rules: Check your email settings for filters or rules that might redirect or delete incoming messages.

  6. Correct Email Address on File: Double-check that the email you're expecting the message at is the one associated with your Salesforce account.

If you're having trouble resetting your password, contact your Salesforce admin. If that doesn't work, contact the Partner Support team for assistance. For more information, see the Guide to Partner Case Management.


How can I reset my password if I forget my security question?

Contact your Salesforce admin. If that doesn’t help, log a case with the Partner Support team for assistance. For more information, see the Guide to Partner Case Management.


Why can’t I log in? Is my org expired or on hold?

If your Partner Community login isn't working, first confirm whether your Salesforce org connected to your partner account is not Expired, Locked or in Hold status. If your org expires, the status changes to Hold. 

How to check:

  1. Try logging into your org directly at https://login.salesforce.com.

  2. If you are able to login, go to Setup > Company Information to check the org’s Status and Expiration Date. 

  3. If you're redirected to a “Buy Me” page, your org is likely in a Hold status.

  4. If your org is in a Locked or Hold status:

If no extension request is received within 30 days of the org going into Hold status, the org will be automatically purged from the system. Note: purged orgs cannot be retrieved. To avoid losing access, ensure you request an extension before the expiration date.


How do I access Partner Learning Camp?

  1. Log in to the Salesforce Partner Community.

  2. Click the Learn Tab.

  3. Click Start Learning under the Partner Learning Camp section.

  4. Alternatively, you can access Partner Learning Camp via direct link: https://partnerlearningcamp.salesforce.com/s/learner-dashboard 

  5. Partner Community and Partner Learning Camp use Trailblazer.me for logging in. Click Log In.

  6. If you can’t access PLC:

    • Ensure your account is linked to an active partner org.

    • Use the correct Trailblazer login.

  7. For more information, review the Partner Learning Camp Manual.


Can I use Marketing Cloud credentials to access the Partner Community?

While Marketing Cloud credentials can technically register for Partner Community access, they are not recommended as they limit access to critical areas. It is best to use a standard Salesforce user account. Example: A user registered with Marketing Cloud credentials may find restricted access to Partner Community resources like documentation or tools and should switch to a standard account.


How to get access to the Publishing Console?

You need to have Manage Listings permission to create and edit AppExchange listings and view related analytics. You can request this permission from your Partner Community Admin.


How can I access the Partner Community using a different user account?

Partner Community access cannot be migrated from one user account to another. To use a different account:

  1. Follow the standard registration process to join as a “new” member with the desired account.

  2. Obtain a Partner Community invite from your team admin for the new username.

  3. Example: If you wish to switch from john.doe@companyA.com to john.doe@companyB.com, the new account must be separately registered and invited.

 

How can I request a MuleSoft invitation resend to the Anypoint Platform Email?

  1. To have your MuleSoft Anypoint invititation resent you will need to submit a case through the Salesforce Help portal. Here are the steps:

    1. Navigate to the Case Submission page: "Submit a Case" (https://help.salesforce.com/s/case-submission)
    2. Fill in the details:
    - Subject: "Request for MuleSoft Demo Org"
    - Description: Provide relevant details about your request, including your Partner Organization Name and any other necessary information.
    3. Select the appropriate category: Choose ‘Partner Programs & Benefits- Demo & Partner Business Orgs’.
    4. Submit the case.

    For more detailed information, you can refer to the "MuleSoft Partner Entitlement FAQs" (https://partners.salesforce.com/069KX000000as2Q).
Номер статьи базы знаний

000390506

 
Загрузка
Salesforce Help | Article