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Internet Explorer Mode in Microsoft Edge blocks access to Lightning Experience

게시 일자: Oct 13, 2022
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Salesforce Lightning is no longer supported for Internet Explorer. Customers who utilize Internet Explorer or Internet Explorer Mode will encounter the below error when accessing Lightning Experience:

You can't access Lightning Experience. The page you're trying to access is available from Lightning Experience or the mobile app only. Need Help? Ask your Salesforce admin.
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If you encounter this error message when attempting to access Salesforce Lightning using Microsoft Edge it is likely that Edge is attempting to open Lightning using what is known as Internet Explorer Mode (IE Mode.) You can test if this is the case by attempting to open Salesforce Lightning using one of our supported browsers (Google Chrome, Mozilla Firefox) to see if the error persists.

IE mode is enforced in two main ways: at the browser level using browser settings or at the company level using group policies.

To disable IE mode at the browser level:

1. Click the ellipses (...) in the upper right-hand corner of the Edge Browser and scroll down to click the Settings option.
2. On the left side of the Settings page click the Default browser option.
3. Under the Internet Explorer compatibility section select Don't allow from the drop-down menu under the Allow sites to be reloaded in Internet Explorer mode (IE mode) option.

If you are unable to modify this option, this option is not present, or if you still experience this error after disabling this setting it's likely that your company has this setting enforced at the company level via a group policy for Microsoft Edge. You will need to reach out to your internal IT team for further troubleshooting.

Salesforce Support does not have the ability to manage this setting. Customers will need to work with their IT team for further guidance.

For more information, see Supported Browsers and Devices for Lightning Experience and Technical Requirements for Lightning Experience
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