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Salesforce Users Are Not Receiving Web to Lead Assignment Notifications

Publiceringsdatum: Apr 30, 2026
Beskrivning

In some cases, an Organization may setup a standard (or custom) Web-to-Lead page and create assignment rules. The assignment rule should notify an internal User when a Lead comes in (Email Notifications under Lead Assignments). However, there may be times when the email notification is not received by the User.

 

For example: a Salesforce admin sets up a Web-to-Lead form with an assignment rule to notify the inside sales team. After testing, the assigned reps report they are not receiving the email notifications.

 

In situations like the above example, the following information can assist.

Lösning

Resolution Option 1: Enable Email Notifications in Process Automation Settings

It is possible to enable a permission which should resolve the issue when the email notification is not received on a new Lead.  An Administrator can perform the following:

Setup > Process Automation Settings > Enable 'Send an email each time automation updates the same record'

For more information see the Salesforce Help on Send Email Notifications for Every Automated Field Update.

 

Resolution Option 2: Request Backend Permission via Salesforce Support

If adjusting the above setting does not resolve the issue, Salesforce Support can enable: 

Stop Automated Field Updates from Suppressing Email Notifications

If your org is using any kind of field updates related to Leads, for example, this may resolve the issue if everything else is setup correctly.

Ytterligare resurser

See Also:

Guidelines for Setting Up Web-to-Lead

Knowledge-artikelnummer

000390823

 
Laddar
Salesforce Help | Article