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Error 'Cannot link user because another user has the same email address' on Lightning Sync

게시 일자: Oct 13, 2022
상세 설명
Step to reproduce in Salesforce:
 
  1. Navigate to Setup.
  2. In quick find box, enter Outlook Integration and Sync or Gmail Integration and Sync then select it from the results.
  3. Expand Let users sync contacts, events, or both between Microsoft Exchange and Salesforce.
  4. Click Check Status.
  5. Enter user's name.
 
Result: Sync status for 'Salesforce and Exchange email addresses linked' is "Cannot link user because another user has the same email address."
솔루션

This error message appears if there are other users in your organization using the same email address. To address this, the Salesforce admin must look for the user who uses the same email address and change it to a different one. 

Please contact Salesforce Support if a User with the same address is not found.
 
Knowledge 기사 번호

000390826

 
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Salesforce Help | Article