Prerequisites for Visual Remote Assistance Configuration

During initial setup and implementation of Visual Remote Assistant (VRA) customers need to have the following:

• An org with either Agentforce Service (formerly Service Cloud) Enterprise Edition or Unlimited Edition licenses 
• An org with Field Service & Operation licenses

Admins need to provide themselves with ‌Agentforce Service (formerly Service Cloud) licenses or Field Service & Operation licenses as well as a Visual Remote Assistant licenses. 

Lastly, prior to accessing the Visual Remote Assistant - Configuration page admins need to create a perm set that includes the custom permission tspa.Remote Expert perm and assign it to themselves or anyone accessing the Visual Remote Assistant configuration page. 

Please Note: If the permission set is not created, admins can expect to see the following error:

You do not have the required license. Please contact your System administrator.