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Prerequisites for Visual Remote Assistance Configuration

Veröffentlichungsdatum: Apr 17, 2026
Beschreibung
During initial implementation of Visual Remote Assistance (VRA) admins need to make sure they have the correct licenses as supplied via their account executives as well as created the proper permission sets containing the appropriate custom permission for accessing the Visual Remote Assistance - Config Visualforce page. 
Lösung

During initial setup and implementation of Visual Remote Assistant (VRA) customers need to have the following:

  • An org with either Agentforce Service (formerly Service Cloud) Enterprise Edition or Unlimited Edition licenses 
  • An org with Field Service & Operation licenses

Admins need to provide themselves with ‌Agentforce Service (formerly Service Cloud) licenses or Field Service & Operation licenses as well as a Visual Remote Assistant licenses. 

Lastly, prior to accessing the Visual Remote Assistant - Configuration page admins need to create a perm set that includes the custom permission tspa.Remote Expert perm and assign it to themselves or anyone accessing the Visual Remote Assistant configuration page. 

Please Note: If the permission set is not created, admins can expect to see the following error:

You do not have the required license. Please contact your System administrator.

Nummer des Knowledge-Artikels

000390838

 
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Salesforce Help | Article