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A blank page appears when logging into Salesforce

Publiseringsdato: Apr 22, 2026
Beskrivelse

Users may be unable to log in to their Salesforce Production or Sandbox environment even when the login credentials entered are correct. What happens is they log in as usual then the page loops to a blank page. The issue doesn't get resolved even if the password has been reset or if the user uses a different browser. Also, when checking the login history, it will show that the affected user has successfully logged in.

The following are examples of redirect URLs the affected user may see in their browser: 

https://xx.salesforce.com/content/recsession 
https://xx.salesforce.com/visualforce/recsession

Løsning

If users are redirected to a blank page after a successful login, the cause is typically the 'Lock sessions to the IP address' session setting. This  Enabling this can cause the type of content/session - content/recession loops seen in the HAR file gathered leading to too many redirect errors when the customer's login IP does not match the remote address IP in the request.

To resolve the issue, you will need to uncheck the Lock sessions to the IP address from which they originated checkbox from Session Setting. 

  1. Click the gear icon.
  2. Click Setup.
  3. Enter Session Settings in the 'Quick Find' box.
  4. Select Session Settings.
  5. Under Session Settings, look for 'Lock sessions to the IP address from which they originated.'
  6. Uncheck Lock sessions to the IP address from which they originated and click Save.

The setting 'Lock sessions to the IP address from which they originated' is only available in Enterprise, Performance, Unlimited and Developer Editions organizations. If your organization is not among these, then you will not have access to this setting. 
Please note that this setting does not affect logging into mobile. If you need a quick workaround, the user may log in via a mobile device.

Knowledge-artikkelnummer

000390864

 
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Salesforce Help | Article