Marketing Cloud Engagement Demo/Dev Accounts for Partners

Looking to get a Marketing Cloud Engagement account to learn, develop, test, or demo your solutions?

Review qualifications:

• Registered (or higher) Consulting Partner
• ISV Partner with an open opportunity to distribute a Marketing Cloud application
• Only 1 Marketing Cloud account per company

If you qualify and are ready to request the Marketing Cloud org:

• Submit a “Partner Programs & Benefits” case including:
  • Billing Contact (Name/Email/Phone/Full Address) for the contract
  • Provisioning User (Name/Email) to receive the activation email and be the Primary Account Admin
  • Contact name and email address to sign an order form via DocuSign.
    • Note: If PDF is required rather than DocuSign, please call that out.

Marketing Cloud (Corporate Edition with add-ons) for Partners

Check out Marketing Cloud Edition Comparison Chart for more details on the Corporate Edition and volume of supermessages included. Usage that exceeds the included amount will incur costs as detailed on the order form.

• None of this functionality will be configured in the account and there is no included content. It is the partner’s responsibility to set up any of the functionality within the account.
• Any features that require paid services to configure, or third-party costs (ie SMS Codes) are not available.
• Account Engagement is not included but may be requested separately

Also included

• Intelligence Reports for Marketing Cloud
• 500 Users
• 500 Business Units

Available Upon Request

• Intelligence Reports Advanced
• Marketing Cloud Personalization

Currently Unavailable

• Audience Builder (feature being sunset)
• Audit trail
• Distributed Marketing
• Email Attachments
• Encryption at rest
• Google Analytics 360
• Marketing Cloud for Non-Profit
• Tokenized Sending
• WhatsApp
• Sender Authentication Package (SAP)
• Private Domain

Restricted Availability
Partners can request these for deal-specific opportunities via a PAM. This requires a sourced opportunity, submitted via the Partner Community.

• SMS Mobile Codes

Looking to get a Pre-Configured shared Marketing Cloud account for customer demos?

• Check out the "Demo Org" tab in Partner Learning Camp to access an autoNTO login. For more information, please reference this article.

Frequently Asked Questions

Can I use the Partner Marketing Cloud Demo/Dev org for our own marketing?
No. Partner Marketing Cloud Demo/Dev orgs shall be used only for: (i) development and/or testing purposes related to Partner’s assigned Program Type, (ii) training on the use of the Services, and (iii) demonstration of the Services to potential SFDC customers.

How should I access Account Engagement?
Account Engagement is not included in the Marketing Cloud Demo/Dev org but is available as a stand-alone account. Please visit p.force.com/demo for more information.

How do I log a case?
Please Refer to Partner Program Support Cases in Help & Training.

What else do I need to know about overage fees?
Marketing Cloud Corporate Editions require a $0 - 12 month (auto-renewing) contract and include a large volume (10M supermessages) of free utilization for training, demonstrations, and development. If a Partner exceeds the allotted amounts they are subject to overage fees. Please refer to your contract for rates.

How can we enable the WhatsApp feature in our Marketing Cloud Demo Org?
WhatsApp is currently not available in Partner Demo Orgs.

How can we locate our Marketing Cloud MID?
You can find your MID by following these steps:

1. Log in to your Marketing Cloud account.
2. Hover over your account name in the upper-right corner.
3. The MID will be displayed near your account name.
4. Alternatively, you can access Email Studio, navigate to the Admin tab, and find the Account ID, which is equivalent to your MID.
5. You can also find the MID by clicking on your username in the upper-right corner, then selecting Setup > Settings > Company Settings > Account Settings, where you’ll see the Account ID.

How can I request a Marketing Cloud account?

• If you are an ISV and have a use case for building a Marketing Cloud application for AgentExchange, you can request your account via a case.
• Please note the following pre-requisite to get a Marketing Cloud account: You must have an active Marketing Cloud Opportunity related to your account in Salesforce. Contact your Partner Account Manager to verify that you have an active Marketing Cloud opportunity.
  • Request a Marketing Cloud account by submitting a case.
    • If you do not yet have an org ID, please populate the org ID field with the following org ID: 00D0000000000MC.
    • For the "Subtopic" select "Marketing Cloud/Commerce Cloud".
    • In the "Description", you will state that you're a Marketing Cloud ISV who is developing an app for AgentExchange, and that you're working with [Name of PAM] or [Name of SDR].

How can I see Marketing Cloud apps in market (listed on AgentExchange)?

• Check out our Marketing Cloud apps here.

How can I learn more about Marketing Cloud releases?

• Sign up for Marketing Cloud communications.
  
  

How does the AgentExchange Security Review work for Marketing Cloud apps?

• Review our new Partner Community Experience here.
  
  

I have technical questions for Marketing Cloud. Who can I contact?

• Once you join the Partner Community, you can post technical questions to these groups.
  • • AgentExchange & ISV Technical Enablement
    • Official: Marketing Cloud Partners

How can I provision my Marketing Cloud integration to customers?

• After you’ve passed the AgentExchange Security Review, and if you created a web app using an installed package with OAuth 2.0 (recommended), you can request an install URL to be created. Here are the steps:
  • Submit a case via the App or Service Listing queue in Partner Community to request the install URL. Please use “Partner Program & Benefits” and “AgentExchange Partner Program” as Case Reason and General Application Area respectively.
    • The case needs to include/set up the following details:
      • Confirmation from you that your installed package is ready for publishing.
        • After the install URL is created it will lock the settings in the your Installed Package, and you won’t be able to edit them. You must make sure endpoints, components, and other details are in place.
      • Provide the Package ID for your Installed Package.
      • Provide the MID for the Marketing Cloud account that contains your Installed Package.
      • Enable account login access in your Marketing Cloud account.

How can I release a new version of my integration in AgentExchange?

• Submit a case via the App or Service Listing queue in Partner Community to request an install URL for a new version of your installed package. Note: you must already have a published integration in AgentExchange that passed the AgentExchange Security Review. If you need to change permissions, your integration will need to go through the AgentExchange Security Review again.
  • Include the following details in your case:
    • Confirmation that your installed package is ready for publishing.
      • After the install URL is created it will lock the settings in your installed package, and you won’t be able to edit them. You must make sure endpoints, components, and other details are in place.
    • Provide the Package ID for the existing Installed Package and the new installed package.
    • Provide the MID for the Marketing Cloud account that contains the existing and new Installed Packages.
    • Enable account login access in your Marketing Cloud account.

I need to change my published installed package—how can I do this?

• If you are only removing permissions or otherwise adding small components/features, you may create a new Install URL case as seen above. The reviewer will determine if there has been a significant enough code base alteration to require a new Security Review.
• If you need to change or add permissions, your integration will need to go through the AgentExchange Security Review again. If the change doesn't involve permissions (example: changing names, urls, etc...) you would submit a case via this queue in Partner Community to request the update. Here are the steps:
  • Submit a case via the App or Service Listing queue in Partner Community to request a change to your published Installed Package.
    • • NOTE: Once an installed package is published, the package is locked for editing. Unlike apps built on the Force.com platform, Marketing Cloud Packages cannot be incrementally updated in a traditional sense.
    • Provide the following information in the case details:
      • Current Installed Package Information:
        • Package Name:
        • Package ID:
        • Created on MID:
        • Install URL:
      • Requested Change to Installed Package:
        • We’d like to change...
        • Package Name:
        • Package ID:
        • Created on MID:

Still have questions? Reach out to the Official: Marketing Cloud Partners group in Chatter.