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Upgrading Legacy Partner Marketing Cloud Demo/Dev Accounts

Дата публикации: Oct 7, 2025
Описание

Audience: All Partner Types

Salesforce will be retiring various legacy editions of the ExactTarget Marketing Cloud. Salesforce wants to ensure Partner demonstration and development success by providing our most current Marketing Cloud demo/dev functionality and packaging.

Timeline:

  • Before 2022: All Partners that received a Partner Marketing Cloud demo/dev account before 2022 would have received a legacy Edition now set for retirement and need to request their upgrade.
  • After June 2022: End-of-renewal begins in June 2022, meaning all legacy edition contracts with an end date (renewal date) after June will need to request an upgrade before their contract end date or it will expire. Please note: MID data for expired contracts is purged the following month.
  • December 2022: All "SSI Partners Editions" (accounts provided before July 2020) will be retired. All accounts in this edition that have not been upgraded will expire (accounts requested between July 2020 and January 2022 still need to be upgraded, but are not set for end of life in Dec 2022).
Решение

Frequently Asked Questions (FAQs)


Why is Salesforce retiring various legacy editions of Marketing Cloud?

Marketing Cloud has repackaged all of their editions to improve utilization tracking.


Why is Salesforce end-of-life-ing SSI Partners Edition of Marketing Cloud?

The SSI Partners Edition is based on legacy technology and packaging, is not up to date with our latest features, and is no longer supported.


How can partners request an upgrade of their legacy Marketing Cloud Demo/Dev Account?

Log a case in the Partner Community Help to request your free upgrade ASAP:

  1. Access the Salesforce Help and click on the Create a Case'.
  2. Select your partner org from the drop-down menu in the upper-right corner.
  • Case Topic: Partner Programs & Benefits
  • Case Subtopic: Partner Benefits & Provisioning
  • Case Subject: Upgrade our Legacy Partner Marketing Cloud Demo/Dev Account
  • Case Description: Please include:
    • Your MID
    • Billing Information for the contract (Contact Name, Contact Email, Contact Phone, Billing Address)
    • Docusign Contact (Name, email) to receive order form.


Will I keep my MIDs and data?

Yes. You will not lose any MIDs, data, or users as long as you renew before your contract end date.

Дополнительные ресурсы

For more information about the new Marketing Cloud Demo/Dev Accounts for Partners.

Номер статьи базы знаний

000390867

 
Загрузка
Salesforce Help | Article