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Activity Timeline does not display duplicate Events synced/stored by Einstein Activity Capture

Date de publication: Sep 24, 2025
Description
When an Event has been synced to salesforce more than once via Einstein Activity Capture (creating duplicate Event records in Salesforce), Activity Timeline will only display the newest version of that Event.

Note this is a difference from Activity Related Lists, List Views, and Reports, which do not deduplicate the display of Events synced by Einstein Activity Capture 
Résolution

By design, the Activity Timeline is a curated, summarized view of a record's history, not an exhaustive log. To prevent clutter, it automatically deduplicates certain activities, including events synced by Einstein Activity Capture, showing only the most recent instance.

Numéro d’article de la base de connaissances

000391032

 
Chargement
Salesforce Help | Article