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Activity Timeline does not display duplicate Events synced/stored by Einstein Activity Capture

게시 일자: Sep 24, 2025
상세 설명
When an Event has been synced to salesforce more than once via Einstein Activity Capture (creating duplicate Event records in Salesforce), Activity Timeline will only display the newest version of that Event.

Note this is a difference from Activity Related Lists, List Views, and Reports, which do not deduplicate the display of Events synced by Einstein Activity Capture 
솔루션

By design, the Activity Timeline is a curated, summarized view of a record's history, not an exhaustive log. To prevent clutter, it automatically deduplicates certain activities, including events synced by Einstein Activity Capture, showing only the most recent instance.

Knowledge 기사 번호

000391032

 
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Salesforce Help | Article