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Activity Timeline does not display duplicate Events synced/stored by Einstein Activity Capture

Дата публикации: Sep 24, 2025
Описание
When an Event has been synced to salesforce more than once via Einstein Activity Capture (creating duplicate Event records in Salesforce), Activity Timeline will only display the newest version of that Event.

Note this is a difference from Activity Related Lists, List Views, and Reports, which do not deduplicate the display of Events synced by Einstein Activity Capture 
Решение

By design, the Activity Timeline is a curated, summarized view of a record's history, not an exhaustive log. To prevent clutter, it automatically deduplicates certain activities, including events synced by Einstein Activity Capture, showing only the most recent instance.

Номер статьи базы знаний

000391032

 
Загрузка
Salesforce Help | Article