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Queue position in Chat

Publiceringsdatum: Oct 13, 2022
Beskrivning
The queue position in Chat is specific to the button the chat came in on. If there are more than 1 chat button using the same queue, the queue position is specific to that button and not associated to the position in queue.
Lösning
Example of the scenario:
Let's say, there are 2 chat buttons (B1 and B2) and both are associated to the same Queue Q1. If the chat is initiated from B1 and another chat from button B2, both will show the position of 1 in queue as they are from different chat buttons.
Knowledge-artikelnummer

000391093

 
Laddar
Salesforce Help | Article