Enable Live Location in the Maps App

Prerequisites:

1. Salesforce Maps must be installed in your Salesforce environment.
2. The user must be assigned the ‘Salesforce Maps’ and ‘Salesforce Maps Live Mobile Tracking’ permission set licenses.
3. The user must be assigned the ‘SF Maps’ and ‘SF Maps Live Mobile Tracking’ permission sets.
4. The user must be assigned to a Maps Permission Group with the ‘Enable Live Mobile Tracking’ permission.
5. The Salesforce Maps Mobile app is the only support app for Live Tracking as the live plugin for the Salesforce App is not supported

Installing the Maps App

The Maps App is available for iOS devices through Apple's App Store and Android devices through the Google Play Store.

1. From your mobile device, navigate to the app store and search for Salesforce Maps.
2. Select ‘Install’ next to ‘Salesforce Maps’.

Enabling Live Location

1. Once the installation is complete, open the Salesforce Maps app and log in with your Salesforce credentials.
2. If asked to 'Allow Salesforce Maps to access your location?', select Always Allow.
   1. Android devices also enable "physical activity" as of Android version 10
   2. Android devices may need to disable "Pause app activity if unused"

Note: Selecting ‘Always Allow’ doesn’t mean that the user’s phone will always be tracked by Live, it means the phone has the ability to track location when the settings allow and the Live is enabled. The setting for Automatic Shut Off Time still applies. Live tracking can still be manually turned off in the settings. Users can view the Tracking Log on their phone to see when location data was being tracked by following this path.(Settings -> Live Location -> Advanced Settings -> View Location Log)

       3. To enable live location tracking, select the Settings icon at the top left of the screen, then toggle on Live Location.
       4. If you would like your live location to turn off automatically each day, select the arrow next to Live Location. Then, toggle on Automatic Shut Off, set the desired
           time, and select Ok.
       5. If you would like your live location to turn on automatically when you launch the Salesforce Maps app, toggle on Enable on App Launch.

Note: if the Maps App was not open when the Automatic Shut Off Time occurs when it’s turned on afterward during that day the phone will capture a location position and set the tracking back to off. This event will show in the tracking log as ‘automatic_tracking_toggled_to_false’ with the position update.