Marketing Cloud MSCRM Retirement

On December 1, 2020, we retired the Marketing Cloud Microsoft Dynamics (MSCRM) Online integration due to the enforcement of the Unified Interface by MS Dynamics on that date. On October 29, 2021, we will be retiring the Marketing Cloud Microsoft Dynamics (MSCRM) On-Premise integration as well. The MS Dynamics Connector by Marketing Cloud is not compatible with the Unified Interface. With the MSCRM integrations being retired, customers will need to use Marketing Cloud Email Studio functionality to add new subscribers, send emails and access tracking data for emails. More information on the MS Dynamics transition to a Unified Interface is available here.

How will new subscribers from MS Dynamics get into Marketing Cloud without the integration?

Customers will need to add new MS Dynamics subscribers directly into Marketing Cloud using Email Studio’s subscriber import functionality found here. Any existing subscribers should already be available in Email Studio.

How will emails be sent without the integration?

Customers will need to use the Email Studio functionality found here to send emails to subscribers. Any previously used templates should be available in Email Studio.

How will email tracking information be accessed without the integration?

Customers will need to use the Email Studio functionality found here to access email tracking information.

Additional References
MSCRM Tracking Help Article

If you have more questions, open a case with Support via Salesforce Help. To view all current and past feature retirements, see Salesforce Feature Retirement.

To read about the Salesforce approach to retiring products and features, read our Feature Retirement Philosophy.