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Unable to register or pair device for 2FA MFA

Date de publication: Aug 6, 2024
Résolution

Q: You are trying to set up 2FA / MFA for Account Manager, but there is no option prompting you to register the device. 

Environment: Account Manager > Organization  > 2FA Settings

A: Navigate to Account Manager and go to Organization Settings. Scroll down to 2FA Settings and review the roles for which you would like 2FA enabled.


User-added image

Once a user has one of the roles checked off, they will be required to register and pair a device for 2FA (MFA) the next time they log in. The screen they should receive should look something like the following screenshot: 
image.png

See also:

Get Started with B2C Commerce

Use 2FA on All Privileged Accounts

 

Numéro d’article de la base de connaissances

000391462

 
Chargement
Salesforce Help | Article