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What should I do if my B2C Commerce sandbox is down?

Publish Date: Apr 11, 2025
Description
The sandbox is unreachable when connecting via browser or UX Studio.
Resolution

Restart the sandbox as outlined in Start, Stop, and Restart Instances in Control Center. If the problem remains after the restart, please review My B2C Commerce sandbox is slow, what can I do?.

Knowledge Article Number

000391554

 
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