Informing B2C Commerce Support about a Sales Event

Regardless of whether a Support case for this event is needed, the following guidelines will help ensure a successful event. Unsuccessful events can almost always be attributed to failures in one or more of the guidelines outlined in the Sale Event Preparation checklist / Assessment for a B2C Commerce Storefront.

Log a case with Salesforce Commerce Support two weeks before the sale event if and only if your sale event meets at least one of the two conditions below:

• Condition 1: Sale Event maximum for orders, requests, or visitors is 2x (200%) or more than a typical hour on the realm, AND at a minimum one thousand (1000) orders are expected in the peak hour of the sale event.

• Condition 2: The event is expected to have a different type of traffic pattern than previous events, or tested in an environment previously.

If Condition 1 or Condition 2 above was met, please open a case with Salesforce Commerce Support using the template below.

•     Realm sale is occurring on: 
•     Site(s) participating in the sale: 
•     Start Date and Time of event for realm (in UTC): 
•     End Date and Time of event for realm (in UTC): 
•     Estimated multiplier vs typical hour on realm (e.g. "2X normal hourly orders"): 
•     Expected traffic distribution (e.g. Peak traffic of for e.g. 50% spike in visits/orders in first 10 minutes OR specific hour of the day): 
•     Date of last similar sale (type and peak-hour orders): 
•     Expected maximum orders/hour for realm: 
•     Expected maximum orders/day for realm: 
•     Expected maximum requests/hour for realm: 
•     Expected maximum requests/day for realm: 

•     List of SKU's that are participating in this sale: 
•     Flash Sale duration(for e.g 30 minutes OR 60 minutes): 
•     Expected maximum orders/minute: 
•     Expected maximum requests/minute: 
•     Start and End time of flash sale (in UTC for e.g. Nov 24th, 13:00 hrs and ends at 14:00 hrs): 

•     Exact URL(s) of landing page(s): 
•     Email blast size and schedule: 

NOTES on the above template:

• Bolded items are required. Without these details, Commerce Support cannot make a proper assessment of the event.
• Only maximum numbers for the entire realm are needed. Commerce Support does not require numbers to be broken down by site, as the assessment is made for the realm as a whole.
• Please adhere as much as possible to the template to avoid potential back & forth with Support regarding clarification on, or requests for, information.