How to Receive B2C Commerce Release, Maintenance, and Incident Notifications

How to Subscribe to Trust Notifications

1. Navigate to Salesforce Status for B2C Commerce Cloud.
2. Search for your instance:
   1. Option 1: Search by POD in the search bar.
   2. Option 2: Select a Product on the left-hand menu, and then select an Instance (POD). 
3. Click the blue button on the upper right-hand corner that reads "Subscribe to Notifications."
4. Enter your email address and click the blue button, "Send me a link to sign in/sign up."
5. Check your email for the authentication link.
6. Click the blue “Create New” button on the upper right corner to add a subscription.
7. Select the Instance (POD) to subscribe, and click the blue "Next" button.
8. Customize the types of notifications and click the blue "Submit" button. 

How To Manage Your Trust Subscription Settings

1. Visit the Notification Center: You can manage your subscription settings through the Notification Center at status.salesforce.com by clicking Log In under the User Icon in the upper right-hand corner. A link to the Notification Center will also be included in your confirmation email(s) and at the bottom of each Trust Notification.
2. You can subscribe to adjust notifications using the icons on the right; unsubscribe from all notifications by clicking the "Unsubscribe All" button; and create a new subscription by clicking the "Create New" button.
3. You can customize your notification preferences per instance by clicking the pencil button on the right of the instance and then selecting your Service and Severity preferences

Language preferences: Trust Notifications are sent in every language supported on the Trust site. Subscribers can choose their preferred language upon subscribing and when managing their subscription (Step 5 above). In order to provide timely and accurate status updates, not all Trust Notification content may be translated.

Sandbox Notifications: Your subscription settings will not be automatically adjusted when you refresh your sandbox. When refreshing your sandbox, we recommend verifying your new sandbox instance and updating your subscription settings to continue to receive status updates most relevant to you.

Instance Refreshes: Prior to an instance refresh, Salesforce will auto-subscribe existing subscribers of the source instance to the destination instance(s). Please note, if an instance is being split into two instances, subscribers will be subscribed to both destination instances and will need to update their subscription preferences at their earliest convenience.

Org (Realm) Migrations: Your subscription settings will not be automatically updated following an Org (Realm) migration. We recommend updating your subscription settings as soon as you are informed of your new instance to continue to receive status updates most relevant to you.