How to find the outbound mail server IP address of your B2C Commerce POD

Date de publication: Jul 30, 2024

Description

How to determine the B2C Commerce POD instance's outbound mail (SMTP) server IP and differences between dotted and dashed fully qualified domain name (FQDN) in the context of mail server IP.

Résolution

You can determine the outbound mail IP of the realm through a DNS lookup against the dotted version of the fully qualified domain name (FQDN) of your Business Manager hostname which is typically in the following format: https://<instance type>.<region>.<realm name>.demandware.net. The IP address you get back through nslookup is the IP address for the outbound mail server.

Note: The Business Manager hostname typically has dashes ('-') e.g. https://<instance type>-<region>-<realm name>.demandware.net) so please make sure you are using the dotted version as outlined above.

For POD based sandboxes, there are scenarios where the emails may be sent through the outgoing IP of the POD which you can find from the articles below:

Ressources supplémentaires

The purpose of this is to prevent other customers from being blocklisted by mail providers due to behavior from another customer on the same POD.

There is also a PTR record setup on the IP, so a reverse DNS lookup of that IP will return the customer's production Business Manager hostname. For more information on sending emails and the Commerce Cloud B2C platform, see the articles below:

Numéro d’article de la base de connaissances

000391680

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