Loading

Connect Multi-factor Authenticator to a User Account through Personal Settings

Publiceringsdatum: Sep 27, 2025
Beskrivning

You can use the Salesforce Authenticator app or a third-party authenticator through your mobile device.  In this article, learn how to connect the mobile app to your account through the Advanced User Details page from your personal settings.

If Session Security Level Required at Login is set the high assurance on a profile, users assigned to that profile without the Salesforce Authenticator or another authenticator app are prompted to connect upon login.

Lösning


You can connect an Authenticator app to your account by following the information below.

Click on your Avatar icon and select Settings > Advanced User Details

To connect Salesforce authenticator app:

  1. Click the Connect button next to "App Registration: Salesforce Authenticator".
  2. A verification code will then be sent to your email (or via SMS if a mobile number is associated with your account).
  3. After providing the verification code, you can enter the 2-word phrase that is displayed on your Salesforce Authenticator app when you click on Add account.
  4. Then click on Connect to save.

For more information and a helpful video, visit the Salesforce Help page, Register Salesforce Authenticator as an Identity Verification Method.

To connect a third-party authenticator app:

  1. Click the Connect button beside "App Registration: One-Time Password Authenticator".
  2. A verification code will then be sent to your email (or via SMS if a mobile number is associated with your account). 
  3. After providing the verification code, a QR code will then be displayed on your page that can be captured by the third-party authenticator app you will connect.
  4. Follow the steps in the application to complete the process. Processes may vary depending on the authenticator app to be used.

For more information see the Salesforce Help page, Register a Third-Party Authenticator App as an Identity Verification Method.

IMPORTANT: Some Users may set their clock configuration, timezone configuration between phone and device incorrectly. Check the phone's date/timezone settings that come from the mobile carrier (on most phones, it's within Settings -> System -> Date & Time -> Set time automatically to your region. Other devices may vary).  Ensure that the device and computer are both an exact timezone settings match between the configuration of the timezone setup and the date and time for best results.
Ytterligare resurser

Common multi-factor authentication (MFA) troubleshooting - Common error messages

Salesforce Authenticator Troubleshooting - Can't log in and need immediate assistance

Knowledge-artikelnummer

000391796

 
Laddar
Salesforce Help | Article