Large Data Volume (LDV) Org Benefit for ISV Partners

Frequently Asked Questions (FAQs)

How can I request an LDV Org?

Partners can request an LDV Org via the Partner Community by following these steps:

1. Log in to Partner Community: Navigate to the Salesforce Help section in the Partner Community.
2. Create a Case: Open a case under the Product: Partner Program & Benefits.
3. Choose Topic: Select the Topic: Partner Benefits & Provisioning.
4. Provide the at minimum following Details:
   • Case Title: “LDV Org Request”
   • User Email: Provide the email address that will be assigned to the admin of the LDV org.
   • Company Name: Specify the company name.
   • Extension Request (If Applicable):
     • If you are requesting an LDV Org extension, include the Existing LDV Org ID or Username for verification.
     • Specify the duration to which the LDV Org's validity needs to be extended.
     • Specify a business justification for requesting an extension.

What happens to the LDV Org when its validity expires?

For 60-Day LDV Orgs:
Partners who receive a 100GB LDV Org valid for 60 days will find their org status set to "Locked" once the expiration date passes. After this, users will no longer be able to access the LDV Org. 

• To prevent the LDV org from being locked, partners can request an LDV Org extension before the expiration date by logging a case in the Partner Community. However, it is critical to note that extensions are not automatically granted. Partners must provide a clear and compelling business justification to support their request.

For 365-Day LDV Orgs:
Partners eligible for a 100GB LDV Org valid for 365 days (Summit Tier) can use their LSV org for the entire year. In the following partner year, they are eligible to request a new LDV org, provided they maintain their Summit Tier status.

• Partners may choose to continue using their existing LDV org for the new year instead of requesting a new one.

How do I request a LDV Org Extension? I need a LDV Org extension.

To request an LDV Org extension:

• Specify in your case that it’s an LDV Org extension request.
• Provide the LDV Org ID or Username of the existing LDV sandbox.
• Specify the duration to which the LDV Org's validity needs to be extended.
• Specify a business justification for requesting an extension.

Ensure you do not confuse the LDV Org extension with a Trial Org Extension when submitting a request. Trial Org Extension: Applies to trial orgs used for demonstrations or testing. These extensions are separate from the LDV sandbox entitlement and are processed under a different case type.

Log the LDV Org Extension Case with Product: Partner Program & Benefits and Topic: Demo and Partner Business Orgs. Once the case is logged, the Partner Support team will put the extension request across for the required approval and only once approved they can grant the requested extension.

Can I request additional licenses in my LDV org?

Additional licenses in your LDV Org need to be reviewed by the Partner Support team and go through the required approvals:

• Log a case with via Help Portal.
• Select Product and Topic: Partner Program & Benefits / Demo and Partner Business Orgs.
• Ensure you provide the LDV org ID, license names and quantity.