Loading
ただいま大変多くのお問い合わせをいただいており、ご連絡までにお時間を頂戴しております続きを読む

Receiving 'Could not connect to server' error when attempting to connect Marketing Cloud SFTP

公開日: Oct 13, 2022
説明
When creating or modifying a Marketing Cloud SFTP Account, there is an option to specify which IP Addresses can connect to the SFTP. If there are any values listed here, then only connections initiated from the specified IP Addresses.  

If the IP Address initiating the connection receives a 'Could not connect to server' error, this can be caused by having these restricted.
解決策
A Marketing Cloud Administrator can Modify Marketing Cloud SFTP Account to resolve this issue. 

 

To add an IP Address that is allowed:  
  1. Hover over your name and click Setup.
  2. Click Data Management.
  3. Click FTP Accounts.
  4. Click the dropdown icon next to the user requiring modification.
  5. Enter your IP address values and click Add. (This field accepts matching, wildcard, range, and mask values.)
  6. Save your changes.
 
To allow connections from any IP Address: 
  1. Hover over your name and click Setup.
  2. Click Data Management.
  3. Click FTP Accounts.
  4. Click the dropdown icon next to the user requiring modification.
  5. Remove any IP address values currently listed.
  6. Save your changes.
ナレッジ記事番号

000391865

 
読み込み中
Salesforce Help | Article