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Salesforce Internal Server Error Accessing Users Page in Setup

게시 일자: Apr 2, 2026
상세 설명

If you encounter an Internal Server Error when going to Users page in Salesforce Setup, it may be due to the Default Application not having been set on the affected Users Profile. 

For example, a Salesforce admin may encounter this error after creating a new custom Profile and attempting to manage users — the error occurs because no Default Application (such as Sales or Service) has been set on the new Profile.

솔루션

To resolve the "Internal Server Error" when going to the Salesforce Users page in Setup, perform the following:
 

Salesforce Classic

  1. Click Setup.
  2. Under Manage Users, click Profiles.
  3. Find and click Edit next to the affected Profile.
  4. Scroll to Custom App Settings section. 
  5. Select a Default Application (i.e Sales or Service). 
  6. Click Save.

 

Lightning Experience

  1. Click the gear icon.
  2. Click Setup.
  3. Under Users, click Profiles.
  4. Find and click Edit next to the affected Profile.
  5. Scroll to Custom Application section. 
  6. Select a Default Application (i.e Sales or Service). 
  7. Click Save.
     
Knowledge 기사 번호

000391917

 
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Salesforce Help | Article