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Salesforce Teams Integration - Microsoft Office 365 "Need admin approval" error when user tries to sign in

게시 일자: Apr 30, 2026
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ISSUE
Users receive a Microsoft Office 365 "Need admin approval" error while trying to sign in to Salesforce from Teams.

ROOT CAUSE
Some organizations control the use of enterprise applications in Microsoft Azure and Office 365 by restricting the ability of users to consent to third-party applications. When this restriction is in place, users see the "Need admin approval" error.

솔루션

There are different methods in Microsoft Azure and Office 365 to grant access to a third-party application. The fastest method is for a Microsoft Office 365 administrator to perform "admin consent" for the application.

Steps to Grant Admin Consent

  1. Have an administrator with the Microsoft Office 365 Global or Application Administrator role access the Salesforce Teams Integration app.
  2. When the consent screen appears, review the requested permissions.
  3. Select the Consent on behalf of your organization checkbox.
  4. Click Accept.

For additional methods of granting consent, refer to the Microsoft guide linked in the Additional Resources section below.

Other methods are explained in the
following Microsoft guide.

 

Knowledge 기사 번호

000391948

 
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Salesforce Help | Article