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Salesforce Teams Integration - Microsoft Office 365 "Need admin approval" error when user tries to sign in

Дата публикации: Apr 30, 2026
Описание

ISSUE
Users receive a Microsoft Office 365 "Need admin approval" error while trying to sign in to Salesforce from Teams.

ROOT CAUSE
Some organizations control the use of enterprise applications in Microsoft Azure and Office 365 by restricting the ability of users to consent to third-party applications. When this restriction is in place, users see the "Need admin approval" error.

Решение

There are different methods in Microsoft Azure and Office 365 to grant access to a third-party application. The fastest method is for a Microsoft Office 365 administrator to perform "admin consent" for the application.

Steps to Grant Admin Consent

  1. Have an administrator with the Microsoft Office 365 Global or Application Administrator role access the Salesforce Teams Integration app.
  2. When the consent screen appears, review the requested permissions.
  3. Select the Consent on behalf of your organization checkbox.
  4. Click Accept.

For additional methods of granting consent, refer to the Microsoft guide linked in the Additional Resources section below.

Other methods are explained in the
following Microsoft guide.

 

Номер статьи базы знаний

000391948

 
Загрузка
Salesforce Help | Article