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Outbound call made via Sales Dialer shows "Potential Fraud" or "Potential Spam" on the receiver's end

Publiceringsdatum: Aug 21, 2026
Beskrivning

Some end users report that when they call their contacts, prospects, or clients using Sales Dialer, the receiving end shows the caller as "Potential Fraud" or "Potential Spam". This article explains why this happens and what you can do about it.

Lösning

This article answers the question: why does an outbound call made through Sales Dialer show as "Potential Fraud" or "Potential Spam" on the receiver's end, and what can be done about it?

Cause

This issue is not within Salesforce's scope of support because a call being tagged as spam is controlled by the receiver's carrier, not by Salesforce.

What You Can Do

The receiver of the call can reach out to their carrier to check the settings of their line, so that it doesn't set a spam alert when an unknown number calls, or so any number can reach them without the carrier tagging it as spam.

Since there is currently no way to prevent a phone number from showing as spam or receiving spam tags at this time, an administrator can release the current phone number being used by your account, which allows you to then assign a new phone number.

Knowledge-artikelnummer

000392040

 
Laddar
Salesforce Help | Article