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UCE 1st Notification

Veröffentlichungsdatum: Mar 22, 2024
Beschreibung
If you receive a Case Comment email or email with the Subject "UCE 1st Notification" or "UCE – 1st Notification" from Salesforce your organization has been reported as a sender of Unsolicited Commercial Email from Salesforce MTAs. This generally occurs when users send email without Opt Out mechanisms to recipients who have no existing relationship with the sending Organization.

Unsolicited Email (UCE) legislation exists in many countries around the world such as the example below:

A few examples:
CAN-SPAM Act - USA
Directive on Privacy and Electronic Communications - EU
Act on Regulation of the Transmission of Specified Electronic Mail - Japan
CASL - Canada
Lösung

The recipients of emails from your Organization in any country that has UCE legislation should in general have addresses validated by your Organization and have an existing relationship with your Company thus being "Opted In" recipients.

The use of purchased email lists is the common source of most UCE reports, as the addresses of recipients in the lists have no existing relationship with your organization. Purchased email lists also tend to include Honeypot addresses that only function to report the senders of emails to these addresses as senders of Spam/UCE.

When you receive an email or case notification from Salesforce related to UCE please action ASAP as failure to take immediate action on any such issue can result in the immediate suspension of Email permissions for all users in the related Salesforce organization. See Salesforce Email Abuse Policy and our Acceptable Use Policy for reference.

To resolve such issues, log in to the Salesforce Salesforce Help from within your organization and work with Support for resolution.
 

Nummer des Knowledge-Artikels

000392083

 
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