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'Related to Salesforce' Email Category Doesn't Show Up on Already Logged Emails in Outlook Integration

Fecha de publicación: Sep 22, 2026
Descripción


The Email category 'Related to Salesforce' doesn't show up on already logged emails in the mailbox using Salesforce Outlook Integration.

Solución

This article explains why the 'Related to Salesforce' category doesn't appear on some emails logged with Salesforce Outlook Integration.

Why This Happens

This is working as designed. The category tag 'Related to Salesforce' only appears if the user logged the email from their Inbox or Sent Items after sending it. If the user logged the email on send, the category 'Related to Salesforce' does not show up on the email.

Número del artículo de conocimiento

000392176

 
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Salesforce Help | Article