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'Related to Salesforce' Email category doesn't show up on already logged emails

Julkaisupäivä: Apr 18, 2025
Kuvaus


The Email category 'Related to Salesforce' doesn't show up on already logged emails in the mailbox using Salesforce Outlook Integration.

Ratkaisu

It is working as designed. The category tag ‘Related to Salesforce’ only appears if the user logged the email from their Inbox or Sent items after sending it. If the user logged the email on send, the category 'Related to Salesforce' do not show up on the email. 
Knowledge-artikkelin numero

000392176

 
Ladataan
Salesforce Help | Article