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'Related to Salesforce' Email category doesn't show up on already logged emails

Date de publication: Apr 18, 2025
Description


The Email category 'Related to Salesforce' doesn't show up on already logged emails in the mailbox using Salesforce Outlook Integration.

Résolution

It is working as designed. The category tag ‘Related to Salesforce’ only appears if the user logged the email from their Inbox or Sent items after sending it. If the user logged the email on send, the category 'Related to Salesforce' do not show up on the email. 
Numéro d’article de la base de connaissances

000392176

 
Chargement
Salesforce Help | Article