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'Related to Salesforce' Email category doesn't show up on already logged emails

게시 일자: Apr 18, 2025
상세 설명


The Email category 'Related to Salesforce' doesn't show up on already logged emails in the mailbox using Salesforce Outlook Integration.

솔루션

It is working as designed. The category tag ‘Related to Salesforce’ only appears if the user logged the email from their Inbox or Sent items after sending it. If the user logged the email on send, the category 'Related to Salesforce' do not show up on the email. 
Knowledge 기사 번호

000392176

 
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Salesforce Help | Article