Proactive Alert Monitoring: Daily Platform Event Delivery Limit

Platform events are leveraged to connect business processes in Salesforce to external apps through the exchange of real-time event data. This type of activity has a rolling daily limit which, once exhausted, may trigger errors as noted below. This applies to any type of event, including generic, platform, and Change Data Capture events.

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you to, high consumption against this limit. This article outlines some scenarios to help you investigate should you receive an alert. In addition, on the Salesforce Help site Designated contacts and above can see your realtime metrics, alerts & more.

If you receive the following error message, your organization may experience performance issues and possible service disruptions

Full error message text:

• 403::Organization total events daily limit exceeded
   

Common causes for limit exhaustion:

This system exception will be raised when usage exceeds daily limits. Your current Salesforce edition determines these limits. For more information please refer to the Platform Event Allocations document.

• High client subscriber numbers for individual events

  • For example, 20,000 events delivered to just 2 subscribers will consume 40,000 events from your daily allocation.