Loading
Salesforce から送信されるメールは、承認済ドメインからのみとなります続きを読む

Stop Orders Flowing from B2C Integration to Salesforce Order Management App

公開日: Jul 29, 2024
説明

Orders from individual B2C Sites can be suspended temporarily making these Orders ‘unmanaged’. Unmanaged orders cannot be resubmitted after the integration is enabled again, only newly created orders will flow through the integration.

If you are requesting to have the B2C Order integration excluded from All Sites on a specific Digital Instance, please log a case with Salesforce Support.

Please note that this process is for Salesforce Order Management Orgs that have an existing B2C Integration setup. If the Salesforce Order Management Orgs does not have an existing B2C Integration setup, then please follow the ‘Connect B2C Commerce and Order Management’ section of the implementation guide.

Implementation Guide: https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sfom_impl_b2ce.pdf

解決策

>> To suspend (Exclude) orders flowing from a specific B2C Site, please follow these steps.
1. Log into Business Manager for the B2C Storefront.
2. Select the specific Site to modify.
3. Navigate to “Merchant Tools > Site Preferences > Order”.
4. Under “Order Management Settings”, set “Include in Order Management” to “No”.
Reversely, if you would like to allow orders to flow from this site, please set “Include in Order Management” to “Yes”.

>> If you want the B2C Order integration to be paused from All Sites, please follow the below steps:
1. Log into B2C Commerce Business Manager.
2. Navigate to Administration | Global Preferences | Salesforce Order Management Integration Administration.
3. Change the Integration State from 'active' to 'paused' and save your changes.

>> If you want the B2C Order integration to be disabled from All Sites, please log a case with Salesforce Support with your B2C URL and Salesforce Org ID.

ナレッジ記事番号

000392225

 
読み込み中
Salesforce Help | Article