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'Failure - Cannot cancel this invoice because it's already active' error message

Publiceringsdatum: Aug 9, 2024
Beskrivning
When attempting to use Cancel and Rebill or Credit on a Posted Invoice, if any Payments, Credit Notes or Debit Notes are allocated to the Invoice or its Invoice Lines, Salesforce Billing throws the error: 'Failure - Cannot cancel this invoice because it's already active'.
Lösning
Cancel and Rebill or Credit cannot be used on an Invoice when there are Payments, Credit Notes, or Debit Notes allocated to that invoice or any lines on that invoice.

To resolve this, unallocate the relevant records. Confirm if the Balance on the Invoice is equal to the Total Amount of the Invoice, or that all of the following fields are equal to 0:
  • Payments
  • Debit Payments
  • Credits
  • Debits
After confirming the fields values above, proceed with Cancel and Rebill or Credit.

Note that to unallocate a Payment, Credit Note or Debit Note, use the Allocate button on the Payment, Credit Note or Debit Note record and then click the Unallocate Action under the Existing Allocations for the relevant record. 
Knowledge-artikelnummer

000392245

 
Laddar
Salesforce Help | Article