Loading

Troubleshooting and finding Related Records that triggered Paused Process/Flow Interviews

게시 일자: Jun 11, 2026
상세 설명

When accessing the Paused Flows Interview setup page, it is not possible to find the related record that triggered the action, and if you open up the Flow Interview by clicking on its name, the Flow Interview record page doesn't show it either. 

When reviewing paused Flow Interviews or Process Builder paused interviews in Salesforce Setup, the Paused Flow Interviews page does not display the related record that originally triggered the automation. This article explains how to identify the related record using the Time-based Workflow monitor as a workaround.

 

솔루션

Steps to Identify the Related Record

1. Go to Setup > Process Automation > Paused Flow Interviews.

2. Click on the paused interview record and note the Created By username and Created Date.

3. Click the Created By user's name to navigate to their User record and copy the User ID from the URL.

4. Go to Setup > Events > Monitoring > Time-based Workflow.

5. Filter by the User ID noted in Step 3.

6. Review entries matching the Created Date and Flow/Process name — these correspond to the paused interview's originating record." 

 

 

추가 자원

Additional Resources: Find the Salesforce ID for a User or Profile

Knowledge 기사 번호

000392248

 
로드 중
Salesforce Help | Article