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Salesforce Knowledge User Able to Delete Draft Articles Owned by Other Users When Having Transfer Record Permission

Publish Date: Aug 12, 2025

Description

A Knowledge User is able to delete draft articles owned by other users when having Transfer Record permission in Lightning Experience.

Resolution

This behavior is working as designed. The behavior described is specific to Lightning Knowledge when enabling the 'Use standard Salesforce sharing' option in Knowledge Settings.

For example, in Account, Contact, Lead, Case, Opportunity, and Custom Object, a user is unable to delete records owned by other users even when having Transfer Record permission.

Additional Resources

Transferring Records
Choose the Sharing or Access Model for Lightning Knowledge
Considerations for Changing a Record’s Owner

Knowledge Article Number

000392252

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