Verifying Your Connected Account for Einstein Activity Capture

This article explains how to verify your connected email account for Einstein Activity Capture (EAC), and what to do if you can't connect an account.

How to Verify Your Connected Account

Perform the following steps while logged in as the affected user:

1. Click the avatar icon.
2. Click Settings.
3. In the Quick Find box, enter Email and Calendar Accounts.
4. Click Email and Calendar Accounts. On this page, you can see any connected email accounts. You can disconnect or add a new account as needed.

If You Can't Connect an Account

To prevent the error "You can't connect an account until your Salesforce admin assigns you to an Einstein Activity Capture configuration," always make sure to add your users to the Einstein Activity Capture (EAC) sync configuration.