Loading

Digital Engagement Messaging: How to Request an SMS Phone Number for Your Country

Fecha de publicación: May 13, 2026
Descripción

With Digital Engagement licenses, Salesforce can provide SMS-only phone numbers for businesses in supported countries. To procure numbers that are out of stock, you must submit a brand profile form including your brand name, messaging use case, and estimated message volume. The appropriate country-specific form must be attached to the support case before submission. Note: Procurement in certain countries may take up to eight weeks for review and approval.

 

Solución

To submit a phone number request:
1. Obtain the correct country-specific form from Phone Number Request Forms by Country.
2. Navigate to the Salesforce Help Portal and click Create a Case.
3. Select Product or Technical Support.
4. In the Product field, select Service. In the Topic field, select Digital Engagement
 5. In Case Subject, enter: Phone number request for [Country Name].
6. Provide additional details, including sandbox Org ID if applicable.
7. Set the appropriate timezone and severity (typically Severity 3 or 4).
8. Click Upload Files and attach the completed Digital Engagement Phone Number Request form.
9. Add any case collaborator email addresses.
10. Click Create Case to submit."

Número del artículo de conocimiento

000392351

 
Cargando
Salesforce Help | Article